TEZU Student Helpdesk
The university offers a streamlined admission portal that makes it easy for students to access support, track their applications, and get in touch with faculty coordinators. By utilizing the dedicated helpdesk and technical support channels, you can ensure a smooth transition into your academic session while having all your queries resolved by the university’s expert administrative team.
TEZU CDOE Helpdesk
The Distance Learning provides an immense amount of freedom but, we understand that it can at times be a little lonely when you encounter a technical issue or you have a question regarding your exams. As a CDOE, Tezpur University student, you do not have to go through all of these alone.
If you are having a hard time with the admission portal or need help with your syllabus or are just curious about when your study materials are going to be delivered, the TEZU helpdesk is ready to connect you with the right desk. Read on for a complete directory of contacts so that your queries reach the right desk.
Primary Helpline: Your First Point of Contact
If you have general enquiries concerning admission, course structure or important dates, then CDOE office at Napaam campus should be your first point of contact.
Telephone: 03712-273087 / 03712-273088
Address: CDOE Building,Tezpur University, Napaam, Assam.
Office Hours: 9.30-5.30 (Mon-Tue-Wed-Thu-Fri)
*Monday and morning are usually more busy time. To get a quicker connection, you may call during mid-afternoons.
Email Support: Best for complex problems
If your problem needs you to provide screenshots (such as a payment failure) or you want a paper trail of our conversation, email is the way to go.
General Support: cdoe@tezu.ernet.in
Technical/Portal Issues: kalpa01@tezu.ernet.in (For website or login issues only)
Composing a responding email in record time:
Always add Full name, Application/Enrollment number, Course name in the subject line. So that the technical team can readily bring up your records and never have to call you for any of these.
Support for Specific Departments
Different issues are handled by different wings within the university. Here is where to reach out based on your specific need:
| Sl No. | Name | Designation | Contact Details | Duties and Responsibilities |
|---|---|---|---|---|
| 1. | Dipankar Malakar, Ph.D. | Director | 03712-273094 Extn: 5351 cdoedirector@tezu.ernet.in | Administrative matters |
| 2. | Ms. Jeena Rabha | Office Assistant (Outsourced) | 03712-273087 Extn: 5350 cdoe@tezu.ernet.in Mob: 70998-00481 | Student support activities, record keeping, document verification, and dispatch of certificates/SLM. |
| 3. | Subject Faculty | Faculty of English | 03712-273096 Extn: 5358 | Subject specific queries & Assignment related matters. |
| 4. | Subject Faculty | Faculty of Mass Comm & Journalism | 03712-273097 Extn: 5359 | Subject specific queries & Assignment related matters. |
| 5. | Dr. P. Akumsenla Kichu | Faculty of Sociology | 03712-273097 Extn: 5359 akumsen@tezu.ernet.in | Subject specific queries & Assignment related matters. |
| 6. | Dr. Bhanu Pangging Gogoi | Senior Technical Assistant | bhanubj@tezu.ernet.in Mob: 70998-00481 | Preparation of results, ABC ID matters, LSC correspondence, and CIQA report preparation. |
Technical Help for the Student Portal
Since most of your trip from TEZU admission status check-in to downloading assignments is online, there’s nothing worse than a technical glitch.
If you’re in a portal “loop”, can’t get your password, or cannot upload documents, call the tech team at 03712-273088. But first try clearing your cache or using another browser (I recommend Firefox or Chrome) to troubleshoot; it works for 50% of portal problems!
Grievance Redressal: When Issues Persist
If you have a serious issue, you can approach it to the office of the
Director if the issue remains unresolved even after using the standard
helpline or email.
Address for Formal Correspondence:
The Director
Center for Distance and Online Education (CDOE),
Tezpur University, Napaam,
Tezpur, Assam – 784028.
Frequently Asked Questions
Lines are very crowded especially during peak admission and exam season. The alternative is the best way to shoot a brief mail to cdoe@tezu.ernet.in. We try to reply within 24–48 hrs of receipt.
Yes, the students can visit the CDOE office physically during working hours (9.30am to 5.30pm). It is located in the main Napaam campus.
No, Administrative offices and helpdesks are not willing to support during Sat, Sun and Unvi declared holidays.
Send an email to the technical support (kalpa01@tezu.ernet.in) right away. Include your Transaction ID and a screenshot of your bank’s payment confirmation. Don’t attempt the payment again till you hear from them.
If you are not getting the password reset mail within 15- minutes, (make sure you check the “Spam” folder first!) then it is a sync issue with the server. In this case, simply email kalpa01@tezu.ernet.in, giving your full name and application number, the technical helpdesk team will reset it manually within 24- hours.